This policy explains how Ichhe Puran Trust handles refunds and cancellations for donations made through this website.
Donations Are Generally Non-Refundable
Donations made to Ichhe Puran Trust are voluntary contributions toward our charitable programs and are, as a general rule, non-refundable once processed, as funds are often allocated to ongoing project work soon after receipt.
Exceptions
We will review and process a refund in the following circumstances:
- A technical or payment gateway error resulted in a duplicate charge for the same donation
- An incorrect amount was charged due to a verified error on our end
- Funds were debited from your account but the donation was not successfully recorded on our system (a failed transaction)
How to Request a Refund
If you believe your donation qualifies for a refund under the exceptions above, please contact us at info@ichhepuran.org within 7 days of the transaction, including your name, the donation amount, the date of the transaction, and (if available) the payment reference or order ID from your confirmation.
Processing Time
Approved refunds are processed back to the original payment method via Razorpay and typically reflect within 5–10 business days, depending on your bank or payment provider.
Failed or Incomplete Transactions
If a payment is debited from your account but you do not receive a donation confirmation, please do not attempt the payment again immediately — contact us first so we can verify the transaction status before you retry.
Contact Us
For any refund or cancellation queries, reach us at info@ichhepuran.org or call the number listed on our Contact page.